Returns & Refunds

We reserve the right to refuse refunds under any condition. In general, we do not accept returns or refunds for any reason unless over-ruled and determined on a case-by-case basis.

Digital items
We reserve the right to refuse refunds for digital items such as eBooks, presets, and courses for any reason, at any time.

We also reserve the right to refuse refunds if multiple instances of the same digital product has been purchased.

However, every link is tracked, and if an event occurs where the Customer has purchased a digital item and is not happy with it and the link has not been accessed yet, we then may potentially provide the Customer with a refund. This, however, is not a guarantee and is to be determined on a case-by-case basis.

Prints
As each print is custom made to order, refunds are not available. If, however, the print is damaged during transit, please provide photographic evidence to cxing@bowdoin.edu and we shall investigate the situation and attempt to organize a replacement.
Please note that any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.


Buy now, Pay later
Please note that any transactions made with a "buy now, pay later" payment plan such as Afterpay or PayPal's "Pay in 4" are not eligible for refund. Please make your purchase decisions carefully before proceeding with a payment plan payment option.

Request of Return & Refund
CXing Photography may grant refunds under the following specific conditions:

  1. Non-delivery of digital products: If a customer does not receive the digital product (e.g., download link or access code) within 72 hours, and there is no resolution after contacting CXing Photography, a refund may be granted.

  2. Major defects in digital products: If a digital product has significant technical issues that prevent its proper use, and CXing Photography is unable to provide a corrected version within a reasonable time frame, a refund may be granted.

  3. Damaged or defective physical products: If a print arrives damaged or with manufacturing defects, the customer must provide photographic evidence within 7 days of receiving the product. CXing Photography will then assess the situation and, if appropriate, provide a refund or replacement.

  4. Incorrect or incomplete orders: If a customer receives an incorrect or incomplete order (e.g., wrong print size or missing items), they must notify CXing Photography within 7 days of receiving the order. Upon verification, CXing Photography may issue a refund or send the correct items.

Please note that refunds will not be granted for reasons such as:

  • Change of mind or dissatisfaction with the product's content or quality, unless the product is defective or not as described.

  • Unsuccessful attempts to use the digital product on unsupported devices or platforms.

  • Failure to read or understand the product description before making a purchase.

Refund of Deposit for Scheduled Photoshoots

To secure a booking for a photoshoot with CXing Photography, a deposit is required for sessions of 1hr and above. The deposit amount and payment terms will be specified in the service agreement or invoice. The deposit helps to ensure the commitment of both parties and to cover any preliminary expenses incurred by CXing Photography in preparation for the photoshoot.

The refund policy for deposits on scheduled photoshoots is as follows:

  1. Full Refund: If the client cancels the photoshoot more than 5 days before the scheduled date, the deposit will be refunded in full, minus any applicable transaction fees.

  2. Partial Refund: If the client cancels the photoshoot between 48hr and 4 days before the scheduled date, 50% of the deposit will be refunded, minus any applicable transaction fees. This is to cover the partial loss of opportunity for CXing Photography to book another client during the reserved time slot and any expenses already incurred in preparation for the shoot.

  3. No Refund: If the client cancels the photoshoot within 48 hours of the scheduled date or does not show up for the appointment, the deposit will not be refunded. This policy is in place to compensate CXing Photography for the lost opportunity to book another client during the reserved time slot and any expenses already incurred in preparation for the shoot.

  4. Rescheduling: If the client wishes to reschedule the photoshoot, they must provide at least 24 hours notice before the original appointment. CXing Photography will make reasonable efforts to accommodate the request, but rescheduling will be subject to availability. If a new date cannot be agreed upon, the refund policy outlined above will apply.

Please note that any refunds for deposits will be processed using the original payment method, and processing times may vary depending on the financial institution.

Request of Return & Refund should be sent directly to Cheng at edxingc@gmail.com, or via Contact page.

Last Updated: May 2, 2023